Shipping policy

Shipping Policy

Last updated: November 4, 2026

At The Light Room Home, we want ordering to be simple, with clear delivery terms. Delivery is free on every order to UK mainland addresses.

Delivery areas

This shipping policy applies to orders delivered within the UK mainland. We do not currently ship to Northern Ireland, the Scottish Highlands, the Channel Islands or international addresses. Delivery availability is confirmed at checkout based on your delivery address.

Delivery times

Order cut-off time: 11:59pm (UK time). Orders placed after this time are processed the next business day.
Order processing time: 1 to 3 business days (Monday to Friday). Once processed, your order is dispatched with one of our trusted carriers.
Transit time: 7 to 12 business days (Monday to Friday).
Estimated delivery time: 8 to 15 business days in total (Monday to Friday).

Orders are not processed, shipped or delivered on weekends or UK bank holidays. Delivery times are estimates; delays can occasionally occur during peak periods or for reasons outside our control.

Shipping costs

Free delivery: every order to a UK mainland address ships free, with no minimum spend.

Order tracking

Once your order has shipped, you will receive an email with your tracking number. You can follow your parcel on our order tracking page.

Delivery problems

If your order is delayed, lost or arrives damaged, please contact us within 7 days of the expected delivery date at contact@thelightroomhome.com with your order number, and photos of any damage. If a delivery attempt fails, please follow the carrier's instructions; if the parcel comes back to us, we will contact you to arrange the next steps.

Contact information

Store name: The Light Room Home (trading name of NTN CORP LTD, company number 17099377)
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@thelightroomhome.com
Phone: +44 20 3996 6141
Customer service hours: Monday to Friday, 9am to 5pm (UK time), excluding UK bank holidays
Response time: we aim to reply within 1 business day.

Questions?

Visit our FAQ or contact our customer service team.