Refund policy

Refund Policy

Last updated: November 4, 2026

At The Light Room Home, we want you to be completely satisfied with your purchase. If something is not right, our return process is simple.

Return policy overview

Return window: 30 days from the date you receive your order.
Item condition: items must be unused, in their original condition and returned in their original packaging with all accessories.
Return shipping: free, we cover the cost of your return.
Restocking fee: none (£0).

Your right to cancel (14 days)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days of receiving your goods, without giving any reason. Contact us at contact@thelightroomhome.com before the 14 days expire. We refund your full payment, including original delivery costs, within 14 days of receiving the goods back. Our 30-day return window above is in addition to this right. You can also cancel an order within 24 hours of placing it, before it is dispatched.

How to return an item

1. Contact us: email contact@thelightroomhome.com with your order number and the reason for your return.
2. Pack your item: repack it carefully in its original packaging with all accessories and documents.
3. Send it back: we email you a return authorisation and a free return label with the instructions to follow.

Refunds

Once your return is received and inspected, we email you to confirm. Approved refunds are issued to your original payment method within 14 days. It can then take a few business days for the refund to appear, depending on your bank or payment provider.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, if your item is faulty, damaged in transit, not as described or does not work as expected, you are entitled to a full refund within 30 days of receipt, or a repair or replacement within 6 months, at no cost to you. Please contact us within 7 days of delivery with photos of the item and its packaging.

Exchanges

To exchange an item for another size, finish or product, contact us at contact@thelightroomhome.com and we will arrange it.

Non-returnable items

Items damaged through misuse or installation errors, or returned without their original packaging, may not be eligible for a full refund. This does not affect your statutory rights.

Contact information

Store name: The Light Room Home (trading name of NTN CORP LTD, company number 17099377)
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@thelightroomhome.com
Phone: +44 20 3996 6141
Customer service hours: Monday to Friday, 9am to 5pm (UK time), excluding UK bank holidays
Response time: we aim to reply within 1 business day.

Questions?

Visit our FAQ or contact our customer service team.