Frequently Asked Questions

Through our contact page, by email at contact@thelightroomhome.com or by phone on +44 20 3996 6141, Monday to Friday, 9am to 5pm (UK time). We aim to reply within 1 business day.

The Light Room Home is a UK business, the trading name of NTN CORP LTD, registered in England and Wales (company number 17099377). Our address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We deliver to UK mainland addresses.

We are an online-only store. This lets us offer a wider selection and fairer prices, with free delivery across the UK mainland.

Yes. For 10 lights or more, or for an interior design project, we prepare a tailored quote. Please contact our team with the details of your project.

Yes. Delivery is free on every order to UK mainland addresses, with no minimum spend. See our shipping policy.

Order processing time: 1 to 3 business days (Monday to Friday). Once processed, your order is dispatched with one of our trusted carriers.
Transit time: 7 to 12 business days (Monday to Friday).
Estimated delivery time: 8 to 15 business days in total. Full details in our shipping policy.

As soon as your order ships, you receive an email with your tracking number. You can also follow your parcel on our order tracking page.

Not at the moment. We deliver to UK mainland addresses only, not to Northern Ireland, the Scottish Highlands, the Channel Islands or international addresses. See our shipping policy.

You can return any item within 30 days of delivery. Items must be unused, in their original condition and in their original packaging. Return shipping is free and there is no restocking fee. See our refund policy.

Email contact@thelightroomhome.com with your order number and the reason for your return. We reply within 1 business day with your return instructions and a free return label.

Please contact us within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement or give you a full refund, at no cost to you. See our refund policy.

Contact us at contact@thelightroomhome.com with your order number and the item you would like instead, and we will arrange the exchange. Details in our refund policy.

Once your return is received and inspected, your refund is issued to your original payment method within 14 days. It can then take a few business days to appear, depending on your bank. See our refund policy.

Yes, within 24 hours of placing it and before dispatch: please contact our team. Under UK law you can also cancel within 14 days of receiving your goods, as explained in our refund policy.

Bulbs are not included unless stated on the product page. Each product page lists the compatible bulb fitting (for example E27, E14 or G9), and matching LED bulbs are available in our Bulbs collection.

Ceiling, pendant and wall lights are hardwired and must be installed by a qualified electrician. Table and floor lamps simply plug in.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and Klarna. All payments are processed through our secure, encrypted checkout.

Yes. All prices are shown in GBP and include UK VAT. Delivery is free, so the price at checkout is the total you pay.